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Support and training

You are never stuck alone with this app.

Setup and training come with the licence, not as an extra invoice. And when you are halfway through a bill and something does not add up, the answer is usually one key away — inside the app, on the screen you are already looking at.

What comes with it

Six ways to get an answer.

Most software gives you a login and a help centre. We give you an engineer who has made bills himself, and an app that explains itself while you work.

Help built into the software

Press F1. You get the guide for the screen you are standing on.

Not a search box, not a general manual. The app knows which screen you have open and opens the written guide for that screen — what it is for, the order to do things in, and a Watch out list of the mistakes people actually make there.

Every screen in the app has one. There is no screen where F1 comes up empty.

Three tabs, three kinds of answer

  • Guide — the written walk-through for that screen, with a worked example in rupees and cum, not in placeholder text.
  • Buttons & Fields — every control on the screen you are on, listed live. Each one gets four lines: what it does, how it works, when to use it, and an example.
  • Ask AI — type the question in your own words and get step-by-step instructions built from the same manual.

It is written for the person doing the job

Every button is explained the same way, so nobody has to decode anything: what it does, how it works, when to use it, and an example with a real file name or a real figure in it. The example on the right is the actual write-up for the backup button on the Home screen — that is the level of detail throughout.

At the bottom of each guide is a Watch out list. That is where the traps live: a locked bill will not recalculate until you reopen it; rates belong to the rate book, not to the item, so fixing one item fixes nothing; and deleted is never gone.

See every screen it covers
Help & Learn — Home
Guide Buttons & Fields Ask AI
Buttons & Fields read live from this screen
Local Backup
What — Saves a full copy of all your data to your computer.
How it works — It packs the whole database and downloads it as a .db.backup file with the date in the name.
When to use — Before an update, and once a week as a habit.
Example — CivilLimitless-Backup-2026-08-05.db.backup, about 15 MB.
Restore from Google Drive
What — Lists the backups sitting on your Drive.
How it works — The newest sits on top as "Last backup" with its date and size. Older ones open under a Show more link.
When to use — On a new machine, or after a re-install.
…and every other button on this screen, listed the same way.

The written help as it appears inside the app. Browsing and searching it needs no internet — it is installed with the software.

The screen tour

Open Buttons & Fields and your real screen appears inside the help window with a number drawn on every real button. Click a number and that button lights up on the screen, so a new engineer can learn a page without anyone standing over his shoulder.

Nothing can be clicked by accident during the tour. The buttons are shown, not live — you cannot save, delete or change anything while you are reading.
Learn by building

A 34-lesson course that builds one project, in the order the work happens.

It does not teach you menus. It builds a real job from an empty app to a finished, billed project — and every lesson tells you exactly which button to press and what number you should be seeing when you get it right.

One example runs all the way through

The course builds Block A — 12 Villas. You measure Villa 1, then duplicate it eleven times. The same numbers follow you from lesson to lesson, so you can always check whether your screen matches the book.

  • Villa 1 comes to ₹12,00,000 of work across five items.
  • Add electrification and contingency and the estimate reads ₹12,97,800.
  • The same measurements ask for 380 bags of cement — because each item carries a consumption formula.
  • The programme comes out at 59 working days, Sundays and your holidays already taken out.
  • Twelve villas: ₹1.44 crore. Then you bill it, and reconcile the cement you actually used.

In the language your team reads

Every lesson is written three times over — English, Hinglish in Roman script, and Hindi in Devanagari. Switch language at the top and the whole course changes with it.

English Hinglish हिंदी
Button names stay in English in all three. The button on the screen says Apply CPM dates, so the lesson says Apply CPM dates — translating it would send the reader hunting for something that is not there.

The QC checklists that ship with the app follow the same rule — the checkpoint a supervisor ticks before a pour reads in English or Hinglish, whichever he is comfortable with.

The path the course walks
01
Get in and set up
Log in, find your way around the sidebar, create the project and its sub-projects.
02
Load the rates and the norms
Pick your rate book, set the consumption formulas, build a rate from first principles.
03
Measure the work
The Measurement Book, item by item — the only screen where a quantity is typed.
04
Turn quantities into materials and steel
Bill of Materials, bar bending schedule and the cutting plan for the yard.
05
Plan the work
Working calendar, crew and duration, CPM, and a Gantt with the critical path in red.
06
Run the site
Daily progress, QC inspections, attendance — including from the phone.
07
Bill it, then check yourself
Client and contractor RA bills, deviation, and earned value telling you where you stand.
08
Buy the materials
Indents, purchase orders, inward at the gate, and the reconciliation at the end.
09
Sell the flats
For developers — leads, inventory, bookings and demand notes tied to construction stages.
10
Open the books
The finance masters that sit under the billing modules.

Tick Mark done at the end of a lesson and the app remembers where you had reached, so you can stop mid-week and pick it up on Monday.

Training

Each person is trained on the part they use. Nobody sits through the rest.

A store keeper does not need to know how earned value works, and a director does not need to know how a bar is bent. Training happens on your live project, at your office, role by role.

Estimator
Finding the right clause, entering measurements, add-on charges, and getting the BOQ out to Excel with the formulas still live.
Billing engineer
Work orders, RA bills, GST, retention, TDS and advance recovery — and what to check before a bill is locked.
Planning engineer
The working calendar first, then CPM, float, baselines, resource levelling and reading the S-curve.
Site engineer and supervisor
The mobile app on their own phone — daily progress, QC checklists and photos, with and without a network.
Store keeper
Recording the challan at the gate and reading the reconciliation gap the same day.
Owner or director
One dashboard — value, billed, received, physical progress and the cash forecast across every project.

When someone new joins, six months later

This is the part most companies get wrong. The person who was trained leaves, and the software quietly goes back to being Excel.

  • Put the new joiner on the course. It starts from an empty app and does not assume he has seen it before.
  • Give him only the projects and modules his job needs — read or write, project by project. He cannot break what he cannot open.
  • He learns each screen on F1 as he reaches it, in the language he reads.
  • Nothing waits on us. He can start on his first morning.
How the first setup runs

We do not train people on a demo file. We open your running job, and we make this week's bill together. That way the training is work you needed done anyway.

How our setup engineer worksA civil engineer who has run estimates and bills himself.
If something goes wrong

Work through it in this order. Most problems stop at step one.

Print this and stick it on the wall of the billing room. Four steps, and only the last one needs us.

01
A number looks wrong, or a button will not do what you expect — press F1
Read the Watch out list at the bottom of that screen's guide first. It is written from the mistakes people actually make. The commonest one of all: you are in the "All sub-projects" view, so the app will not let you add or edit anything until you pick one particular sub-project. A wrong number almost always came from the screen above it — the guide tells you which screen that is.
02
Something was deleted — open the Recycle Bin
Everything you delete anywhere in the app is kept. Sidebar → Recycle Bin, tick the row, press Restore, and the whole record comes back with the rows inside it and its original number — a restored RA bill brings its measurement sheet back with it. A deleted measurement item brings back all its sub-rows. This covers a deleted project too.

Delete permanently is the one door that does not open again. Nobody can undo it — not you, not us. Use it only for test entries you are certain about.
03
The laptop is gone, or the file is damaged — restore your backup
If you connected Google Drive, the app keeps a rolling backup in your Drive account, not ours. Open Restore from Google Drive: the newest sits at the top as "Last backup" with its date and size, older ones under Show more. Pick one and restore.

Two things to know before you press it. A restore replaces everything on that device, so take a Local Backup first — it takes a few seconds and lands in your Downloads folder. And after a restore, quit the app properly from the system tray and open it again; a page refresh is not enough.
04
Still stuck — send us the project, then talk to us
Do not describe the numbers to us over the phone. From Home, use Save as Project File — the whole project writes itself into one file you can email. We open it and look at exactly what you are looking at. Then call or write, and you get a support engineer who understands construction, not a ticket number.
Habit worth building: a Local Backup once a week, and always before you accept an update. It costs ten seconds and it has saved more than one office a fortnight of retyping.
Updates

An update changes the program. It does not touch your projects.

This is the question every office asks before the first update, and it is a fair one. Your work lives in the app's own database on your machine, and that database is encrypted. An update replaces the program files around it. Anything a new version needs in the database is added the first time it starts, on its own, without you doing anything.

You are never updated behind your back. The circular arrow in the top bar checks for a new version, shows you what changed, and waits for you to press Update Now. Updates are small — a few megabytes, not a fresh install — and each one is signed and checked before a single file is written, so a tampered file is refused.

See the current version
You choose when
Check from the top bar, read what changed, then accept. Nothing installs while you are mid-bill.
Signed and verified
Every file in an update is checked against the signature before it is applied. If it does not match, it is not applied.
No internet at the site office?
Carry the update file on a pen drive and use Apply Update from File. Or download the full setup once and install it on a second computer.
Back up first
Take a Local Backup before you accept an update. The in-app guide says the same thing, in the same words.
Windows and macOS both
The Mac build is signed and notarised by Apple, and a project file moves between the two without any conversion.
The site app updates separately
Entries already queued on a phone are not lost by an update — they are still queued after it, and go up when there is a network.

More on how the field app queues and syncs on the site app page.

Questions

The ten questions we are asked most.

If yours is not here, ask it on the demo call — you will get a straight answer, including when the answer is no.

Pricing questions are answered on the pricing page, and the setup itself is described step by step under how it works.

Talk to a person

Reach us here.

Tell us the project, the screen you were on and what you expected to see. If you can, send the project file with it — we would rather look at your numbers than guess at them.

  • Already using the app? Write in and your support engineer picks it up.
  • Not started yet? Book a demo and bring one of your own estimates.
  • Need something the app does not do yet? Tell us — a large part of what is in it today came from users asking.

You will not be left to work it out on your own.

An engineer sets it up on your projects, trains your team, and stays on the line afterwards.